Your rights when making a claim
Important information required under FCA rules (CMCOB)
Last reviewed: 09 June 2026
Money Rewind is a trading name of Clinical Marketing Solutions Limited, authorised and regulated by the Financial Conduct Authority (FRN: 928428).
You are not required to use a claims management company. You can pursue your claim yourself for free — direct to the firm you are complaining about, or to the relevant ombudsman or compensation scheme.
PCP car finance claims: You can complain to your lender directly, or refer to the Financial Ombudsman Service, for free or use the FCA redress scheme. See FCA car finance guidance.
Motor finance commission complaints may relate to agreements taken out between 6 April 2007 and 1 November 2024. Eligibility depends on your individual agreement and circumstances.
Ongoing advice fee claims: You can complain to your provider, or refer to the Financial Ombudsman Service or the financial compensation scheme for free.
Housing disrepair claims:You can report disrepair to your landlord, your local council's environmental health team, or the Housing Ombudsman Service, for free.
Complaints about us
You may refer your complaint to the Claims Management Ombudsman for free.
Motor finance update: The FCA has finalised the Motor Finance Consumer Redress Scheme (PS26/3, March 2026). You can complain to your lender for free. Eligible consumers may be contacted by lenders about a free redress route. The scheme is subject to ongoing legal challenge as at June 2026; payout timing may vary depending on your agreement date. Scheme payouts may be delayed while legal challenges are resolved. You do not need to pay a claims management company to access this route. www.fca.org.uk/consumers/car-finance-complaints
No Win No Fee
If you use a partner solicitor on a No Win No Fee basis and your claim succeeds, their fee is typically 40% of compensation plus VAT (48% in total). Example: £1,000 compensation → about £480 in fees → about £520 to you. Fees vary by firm. If you withdraw after the 14-day cooling-off period, the solicitor may charge a cancellation fee. This is typically calculated based on work completed on your file to date, using the hourly rate or staged fees in your agreement. Confirm the amount and calculation method in writing before you proceed.
If you are claiming for a PCP car finance claim, the solicitor fees typically range between 18% and 36% (inclusive of VAT).
The table below provides a summary of potential solicitor fees for financial mis-selling claims. Actual deductions may vary depending on your individual circumstances and the solicitor handling your case.
| Band | Redress Awarded | Maximum Percentage Rate | Maximum Total Charge (£) |
|---|---|---|---|
| 1 | £1 – £1,499 | 30% | £420 |
| 2 | £1,500 – £9,999 | 28% | £2,500 |
| 3 | £10,000 – £24,999 | 25% | £5,000 |
| 4 | £25,000 – £49,999 | 20% | £7,500 |
| 5 | £50,000 or above | 15% | £10,000 |
You can find out more about the SRA fee table on the official SRA website.
The exact percentage and VAT rate will be set out in your agreement with the solicitor before you proceed. Fees may differ between firms in our panel — confirm the charging basis in writing before you sign.
How Money Rewind is paid: Money Rewind receives introduction fees from partner firms when we transfer your details. Fees are agreed commercially between us and those firms and do not change the fee you pay the firm handling your claim. You may choose your own solicitor or pursue a claim yourself without using our service.
Eligibility and outcomes depend on your individual circumstances and proper investigation. Compensation is not guaranteed.